Customer satisfaction is important to us, that's why we give you a 365 day money back guarantee. We want you to be satisfied and that's why the return is very easy in 3 steps.
You are not 100% satisfied with your order then..
After you have received your goods...
1.) Send the goods to the address:
Landgasse 11, 8160 Weiz, Austria
2.) Send us the shipping confirmation of the postal company used (Post, DHL etc.) to our e-mail address at:
3.) We will then send you the money back within 1-2 working days
Important: You have to pay for the return shipping yourself and will be offset against this with a €12 voucher.
General shipping information
to save you costs, we ship directly from our manufacturers to your home.
Production countries include USA, India, China and Bali.
Duties and any applicable taxes must be paid by the buyers themselves.
Shipping can take up to 3-5 weeks due to the current lockdown. We hope that the situation will improve soon.
CANCELATION INSTRUCTIONS & CANCELLATION FORM
Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:
A Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving a reason.
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of withdrawal, you must contact Spiritofhakunamatata Ltd. by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but it is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us or to HANNA, Landgasse 11, 8160, Weiz, immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned Numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal form
If you want to revoke the contract, please fill out this form and send it back.
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is on paper)
(*) Delete where not applicable.