Dear customer, here you will find product photos from our customers and frequently asked questions.
How long will my shipping take?
Shipping takes about 3-5 weeks. This is because 1.) we ship directly from our suppliers to save you shipping costs and 2.) customs sometimes hold them in for 1-2 weeks.
It is quite possible that the goods will be with you in 1 week.
Where do the beautiful pieces come from?
We have suppliers from Bali, China, India and USA.
Is it possible to pay in advance?
We have had really bad experiences with prepayment, that many people have ordered and simply not paid, that's why this option doesn't exist.
What are the payment options?
We currently offer all credit cards (Visa, Mastercard, Amex), Paypal and Sofortüberweisung.
I would like to return my order, how do I do that?
Return
Customer satisfaction is important to us, that's why we give you a 365 day money back guarantee. We want you to be satisfied and that's why the return is very easy in 3 steps.
You are not 100% satisfied with your order then..
After you have received your goods...
1.) Send the goods to the address:
Landgasse 11, 8160 Weiz, Austria
2.) Send us the shipping confirmation of the postal company used (Post, DHL etc.) to our e-mail address at:
team@spiritofhakunamatata.com
3.) We will then send you the money back within 1-2 working days
Bingo.
Important: You have to pay for the return shipping yourself and will be offset against this with a €12 voucher.
